Privacy Policy

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Privacy Policy Statement

The purpose of our Privacy Policy Statement (PPS) is; (a) to ascertain our policies and practices in relation to personal data; (b) to inform you of the types of personal data held by us; and (c) to inform you of the main purposes for which personal data held by us is used.

Our policy

We are committed to protecting the privacy, confidentiality and security of the personal data we hold, and to ensuring that our employees, agents, contractors and providers do the same. We are also committed to collecting, storing and processing personal data only for the purposes of which we have informed you or to which you have agreed.

Our collection of personal data

We will collect, store, use and process your personal data only for the purpose of providing tours, travel services and related products and services to you and for any other purpose that you have agreed, including but not limited to submitting an application form, booking or confirming a tour, answering your enquiries, organising your tour, and managing your account and payment.

The personal data we collect

We collect and/or request information from you through our website and other interactions. These include but are not limited to when you:

submit, make or confirm a booking;

participate in our promotions; or

participate in social media connected with us

The information we collect is determined by our actual operational needs and includes but is not limited to:

Name

Address

Telephone numbers

Email address

Nationality

Gender

Date of birth

Details of a travel group (number of persons, itinerary, dates)

Type of tour and dates

Medical conditions

Dietary requirements

Some of the information we require is mandatory. Without it, we will be unable to provide our products or services.

How we use personal data

We use your personal data to provide our products and services to you. This includes but is not limited to: (a) processing your booking; (b) confirming your booking; (c) contacting you and responding to your enquiries; and (d) arranging your tour, including making arrangements with our tour leaders, hotels and other contractors and providers.

Third parties and direct marketing

We will not provide your personal data to third parties for direct marketing or other unrelated purposes without your consent.

Minors

We will not collect personal data relating to minors without the prior consent of a person with parental responsibility.

Retention of personal data

We will take all practicable steps to ensure that we do not keep your personal data for longer than is necessary for the purpose that we have collected it for. We may however be required to keep your personal data for a longer period for legal and compliance reasons.

Sensitive personal data

We will only collect sensitive personal data (e.g regarding medical conditions) that has been provided voluntarily. We will not disclose or transfer such data unless the individual concerned has agreed (or where he or she is incapable of doing so, an appropriate person has agreed on his or her behalf).

Disclosure of personal data

We will not ordinarily disclose or transfer personal data to a third party without your prior consent. However, we may transfer or disclose your data to: (a) any of our group or affiliated companies; (b) our agents, vendors, contractors or third party service providers who help us to provide products or services to you; and (c) medical professionals, insurers and clinics/hospitals or to anyone else in order to protect life, body, limb or property. We will take all practicable steps to ensure that these persons keep your personal data confidential. We may also transfer or disclose your data to relevant government authorities (including immigration, customs and border control agencies), courts and tribunals as necessary or desirable or in order to comply with law, regulation or codes of practice or in connection with a breach by you of our Booking Conditions.

Security of personal data

We store personal data in secure facilities and access is restricted to those persons who “need to know”. Where personal data is outsourced to third parties, we require such third parties to establish similar appropriate security measures.

Access to and correction of personal data

You have the right to ascertain what personal data of yours is held by us, to request access to your personal data and to request the correction of your personal data. If you have any such request, please contact:

customerservice@walkjapan.com

We may amend this Privacy Policy Statement at any time and from time to time in order to inform you of any changes to the way we collect, store, handle and process personal data.

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