Personal Information Collection Statement

Personal Information Collection Statement

Why do you need to collect my personal data?

We need to collect personal data relating to you for the purpose of providing tours, travel services and related products and services to you, including but not limited to submitting an application for, booking or confirming a tour, answering your enquiries, organising your tour, and managing your account and payment.

Why do I need to supply my data?

In order for us to provide products or services to you, you must provide to us personal data relating to you in those fields marked with an asterisk in our Booking Form. If you do not provide us with such personal data, we will be unable to provide you with our services. With your consent, you may (but are not obliged to) provide us your personal information so we can send you promotional information. With your permission, we will use personal data relating to you to send you promotional information about our products and services. You may withdraw your permission at any time, but this shall not affect any processing done before you withdraw your consent.

If you do not provide us with your contact information, we will not be able to contact you to ask you your comments on our services. In certain circumstances, we may need to contact you urgently regarding our services. If you do not provide us with your contact information, we will be unable to contact you urgently.

Who else will receive my personal data?

In order to provide our services to you, we may transfer or disclose your data to the following classes of persons who may be in or outside of Hong Kong: (a) any of our group or affiliated companies engaged in providing similar services; (b) our agents, vendors, contractors or third party service providers who help us to provide services to you; (c) medical professionals, insurers and clinics/hospitals or to anyone else in order to protect life, body, limb or property. We will take all practicable steps to ensure that these persons keep personal data relating to you confidential. We may also transfer or disclose your data to relevant government authorities (including immigration, customs and border control agencies), courts and tribunals as necessary or desirable or in order to comply with law, regulation or codes of practice or to enforce our rights against you.

What happens if my personal data becomes inaccurate?

Based on what you provide to us, we will take all practicable steps to ensure that personal data relating to you is accurate taking into account the purpose for which we will use personal data relating to you.

Where we believe that personal data relating to you is inaccurate, we will not use the data unless and until we believe that the data is no longer inaccurate e.g. by correcting or erasing the data.

If we find out that personal data relating to you which we disclosed to a third party was materially inaccurate at the time of disclosure taking into account the purpose for which the data is to be used by that third party, we will inform the third party that the data is inaccurate. Where we have the correct information, we will provide the third party with such particulars so it can correct the data.

How safe will my personal data be?

We take all practicable steps to ensure that personal data relating to you is protected against unauthorised or accidental access, processing, erasure, loss or use. Only those of our employees, agents, contractors and providers who are authorised to do so are permitted to access personal data relating to you.

The information you submit when you complete our online Booking Form will be encrypted (a secure means of transmission) when it is sent electronically to us.

Personal data relating to you will be stored in a secure server and will be password protected or protected by an equivalent means of protection.

How long will you keep my personal data for?

We will take all practicable steps to ensure that we do not keep personal data relating to you for longer than is necessary for which, generally, is until the time your tour is completed. Where you have consented to receive promotional information about our products and services, then we will retain personal data relating to you for a longer period but only such information that is relevant to sending you promotional information. Accordingly, for example, we will not retain sensitive personal data relating to medical conditions beyond the completion of the tour. If we engage a data processor to process personal data, we will take means to prevent any personal data transferred to the data processor from being kept longer than is necessary for processing of the data. We may however be required to keep personal data relating to you for a longer period for legal and compliance reasons.

What rights do I have?

It is important that you know your rights and that generally you may:

• ask us to confirm whether we are processing personal data relating to you and, if so, you may also ask us information about our processing;
• request access to personal data relating to you;
• object to the processing of personal data relating to you;
• ask for personal data relating to you to be rectified where there are inaccuracies;
• ask for personal data relating to you to be erased;
• ask for personal data relating to you to be transmitted;
• ask for processing of personal data relating to you to be restricted;
• lodge a complaint with our supervisory authority;

Where you have requested us to take action as described above, we will inform you what action we have taken without undue delay and in any event within one month of receipt of your request. If you have any such request, please contact:

customerservice@walkjapan.com

What else should I know?

You may also find the following information to be useful:

Last updated: March 2024