Coronavirus / COVID-19 Update

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Coronavirus / COVID-19 Update

Coronavirus / COVID-19 Update

1230 JST - Monday, 3 August 2020

 

Ongoing Global Travel advisories issued by multiple national governments, together with continued restrictions on entry to Japan, unfortunately necessitate that Walk Japan extends cancellations to all non-Japan residents booked on tours scheduled to start on or before Monday, 2 November 2020. 

We apologise for the disappointment that this will cause, but in the current circumstances trust that we may have your understanding. Our Customer Service team has already started contacting all customers affected by these cancellations to discuss available options.

If you are resident in Japan and are considering joining us on tour, please contact us for more details.

We continue to monitor the situation. Unless there is any further material change in the meantime, we will provide a further update on Monday, 7 September 2020 for customers scheduled to join tours starting after Monday, 2 November 2020. 

 

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1230 JST - Monday, 6 July 2020

 

Ongoing Global Travel advisories issued by multiple national governments, together with continued restrictions on entry to Japan, unfortunately necessitate that Walk Japan extends cancellations to all non-Japan residents booked on tours scheduled to start on or before Monday, 28 September 2020. 

We apologise for the disappointment that this will cause, but in the current circumstances trust that we may have your understanding. Our Customer Service team has already started contacting all customers affected by these cancellations to discuss available options.

If you are resident in Japan and are considering joining us on tour, please contact us for more details.

We continue to monitor the situation. Unless there is any further material change in the meantime, we will provide a further update on Monday, 3 August 2020 for customers scheduled to join tours starting after Monday, 28 September 2020. 

 

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1330 JST - Monday, 8 June 2020

Ongoing Global Travel advisories issued by multiple national governments unfortunately necessitate that Walk Japan extends cancellations to all non-Japan residents booked on tours scheduled to start on or before Monday, 31 August 2020. 

We apologise for the disappointment that this will cause, but in the current circumstances trust that we may have your understanding. Our Customer Service team has already started contacting all customers affected by these cancellations to discuss available options.

If you are resident in Japan and are considering joining us on tour during the summer months, please contact us for more details.

We continue to monitor the situation. Unless there is any further material change in the meantime, we will provide a further update on Monday, 6 July 2020 for customers scheduled to join tours starting after Monday, 31 August, 2020. 

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1300 JST - Thursday, 7 May 2020

Ongoing Global Travel advisories issued by multiple national governments unfortunately necessitate that Walk Japan extends cancellations to all tours scheduled to start on or before Monday, 27 July 2020. 

We apologise for the disappointment that this will cause, but in the current circumstances trust that we may have your understanding. Our Customer Service team has already started contacting all customers affected by these cancellations to discuss available options. 

We continue to monitor the situation. Unless there is any further material change in the meantime, we will provide a further update on Monday, 8 June 2020 for customers scheduled to join tours starting after Monday, 27 July, 2020. 

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1100 JST - Monday, 13 April 2020

The ongoing Global Travel advisories issued by multiple national governments unfortunately necessitate that Walk Japan extends cancellations to all tours scheduled to start on or before Monday, 29 June 2020.

We apologise for the disappointment that this will cause, but in the current circumstances trust that we may have your understanding. Our Customer Service team has already started contacting all customers affected by these cancellations to discuss available options, and we ask for your patience as we do so.

We continue to monitor the situation. Unless there is any further material change in the meantime, we will provide a further update on Monday, 4 May 2020 for customers scheduled to join tours starting after Monday, 29 June, 2020.

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1600 JST - Monday, 23 March 2020

The recent Global Travel advisories issued by multiple national governments unfortunately necessitate that Walk Japan cancels all tours scheduled to start on or before Monday, 4 May 2020.

We deeply regret having to make this decision and apologise for the disappointment caused, but trust we may have your understanding. Our Customer Service team has already started contacting all customers affected by these cancellations to discuss available options, and we ask for your patience as we do so.

We continue to monitor the situation. Unless there is any further material change in the meantime, we will provide a further update on Monday, 13 April 2020 for customers scheduled to join tours starting after Monday, 4 May, 2020.

 

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1600 JST - Friday, 13 March 2020

The recent Global Travel advisories issued by the United States and Australian Governments unfortunately necessitate that Walk Japan cancels all tours scheduled to start on or before Monday, 13 April 2020.

We deeply regret having to make this decision and apologise for the disappointment caused, but trust we may have your understanding. Our Customer Service team have already started contacting all customers affected by these cancellations to discuss available options.

We continue to monitor the situation. Unless there is any further material change in the meantime, we will provide a further update on Monday, 23 March 2020 for customers scheduled to join tours starting after Monday, 13 April, 2020.

 

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1100 JST - Monday, 9 March 2020

 

As the most recent Japan travel advisories from the United States and Australian Governments remain in place, Walk Japan is now accepting penalty-free transfers to a later departure date for any of our customers booked to join one of our tours that is scheduled to start on or before Monday, 6 April 2020. A transfer, which is subject to availability and payment of any outstanding balance prior to the start date of the new tour chosen, will be valid for rebooking on departures starting on or before Wednesday, 30 June 2021.

Unless government advisories or other considerations otherwise preclude us from doing so, we will continue running all Walk Japan tours as scheduled, and therefore require a decision from customers regarding participation, transfer or cancellation, at least 15 calendar days prior to the tour start date. Please note that in the case of transfer, it is not necessary to immediately decide on a new tour date - a credit memo for funds already received will be placed on customer records for future use.

We have also temporarily amended our Booking Conditions as follows:

- Balance payments are due 15 calendar days (previously, one calendar month) before the Tour Start Date.

- Customer cancellations up to and including 15 calendar days (previously, one calendar month) before the Tour Start Date will incur a charge of 25% of the total invoice amount (the non-refundable deposit). 

All other Booking Conditions, including penalties for customer cancellations made 14 calendar days or less prior to the Tour Start Date, remain unchanged.

Unless there is any material change in the above travel advisories we will be extending both the transfer eligibility period and amended Booking Conditions every Tuesday for an additional seven days on a rolling basis. 

We continue to monitor the situation and will make updates accordingly.  In the meantime, please do not hesitate to contact us should you wish to do so.

 

Customers from Singapore and Hong Kong

Due to heightened travel advisories from Singapore’s Ministry of Foreign Affairs and increased restrictions placed by the Government of Japan on inbound travellers from Hong Kong, customers from both territories are advised to contact us to discuss options for transfer or cancellation.

 

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1100 JST - Monday, 2 March 2020

 

As the most recent Japan travel advisories from the United States and Australian Governments remain in place, Walk Japan is now accepting penalty-free transfers to a later departure date for any of our customers booked to join one of our tours that is scheduled to start on or before Monday, 30 March 2020. A transfer, which is subject to availability and payment of balance of funds, will be valid for departures starting on or before Wednesday, 30 June 2021.

Unless government advisories or other considerations otherwise preclude us from doing so, we will continue running all Walk Japan tours as scheduled, and therefore require a decision from customers regarding participation, transferral or cancellation, at least 15 calendar days prior to the tour start date. In the case of transferral, it is not necessary to immediately decide on a new tour date.

We have also temporarily amended our Booking Conditions as follows:

- Balance payments are due 15 calendar days (previously, one calendar month) before the Tour Start Date.

- Customer cancellations up to and including 15 calendar days (previously, one calendar month) before the Tour Start Date will incur a charge of 25% of the total invoice amount (the non-refundable deposit). 

All other Booking Conditions, including penalties for customer cancellations made 14 calendar days or less prior to the Tour Start Date, remain unchanged.

Unless there is any material change in the above travel advisories we will be extending both the transfer eligibility period and amended Booking Conditions every Tuesday for an additional seven days on a rolling basis. 

We continue to monitor the situation and will make updates accordingly.  In the meantime, please do not hesitate to contact us should you wish to do so.
 

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1400 JST - Monday, 24 February 2020

 

Further to the most recent Japan travel advisories from the United States and Australian Governments, Walk Japan will now accept transfers to a later departure date for any of our customers booked to join one of our tours that is scheduled to start between Tuesday, 25 February and Monday, 23 March 2020. A transfer, which is subject to availability and payment of balance of funds, will be valid for departures starting on or before Wednesday, 30 June 2021.

Soon, we will directly contact all customers who are due to join our tours between Tuesday, 25 February and Monday, 23 March 2020. Please note that unless government advisories or other considerations otherwise preclude us from doing so, we will continue running all tours as scheduled. 

We continually monitor the situation and will make updates accordingly. Unless there is any material change we will be providing a further update on Monday, 2 March 2020 for customers scheduled to join tours starting after this period. In the meantime, please do not hesitate to contact us should you wish to do so.